Refund Policy

Provider: Pinnatek I.T Services · Service: PinHost

Payments we refund

We refund in full a payment that was taken twice for the same invoice, or a payment for a plan whose website could not be set up and that we could not fix. Write to us within 14 days of the payment with the reference shown in Billing.

Payments we do not refund

Periods that have started and been used, upgrades already applied, and periods of a site suspended for breaking the Terms of Service are not refunded. Cancelling stops the next renewal; the current period stays active until it ends.

Development projects

Deposits and payments for website or application development follow the written proposal of each project.

How refunds are paid

Refunds go back through Paystack to the card or mobile money wallet that paid. Paystack and your bank decide how long it takes to appear.

Contact

Write to a@a.com.